Refund policy

Returns
We do not offer returns or exchanges on any of our products UNLESS you cancel your order or contact us before it is shipped out, or your product is damaged in shipping.

To be eligible for replacement of a damaged item, you must provide us with a picture of the package and product in the condition that you are opened it.

Additional non-returnable items:
- Gift cards

Refunds (if applicable)
If you contact us to cancel an order before it ships, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@feralfungi.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@sunnremedies.com and send us photo evidence of the damage that has occurred to your order.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once proof of the damaged item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund or exchange to the gift giver and they will find out about your return.